Companies using Fabric resolve 80% of support tickets automatically. Read our case study
“Fabric cut our support ticket volume by 70% in the first month. Our customers get instant answers and our team can focus on the complex issues that actually need a human.”
Frequently asked questions
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Simply connect your help docs, knowledge base, website, or upload documents. Fabric automatically ingests and indexes your content so the agent can provide accurate, up-to-date answers.
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The agent automatically escalates the conversation to your human support team with full context, so your customer never has to repeat themselves. This is available on Growth and Enterprise plans.
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Most teams are up and running in under 10 minutes. Connect your data sources, customize the agent's tone, and embed the widget on your site. No coding required.
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Yes. You can upgrade, downgrade, or cancel your plan at any time. If you cancel, you'll retain access until the end of your current billing period. No long-term contracts required.
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Absolutely. All data is encrypted at rest and in transit. We never use your data to train models, and Enterprise plans include SSO and advanced access controls.
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A conversation is a single support interaction between your AI agent and a customer, regardless of how many messages are exchanged. If the same customer starts a new topic, that counts as a new conversation.